Refund and Cancellation Policy

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  • Refunds

    In Case of refund, full amount of the Charge, as applicable (including the Administrative Fee), is charged immediately following completion of such election to the Rider’s authorized credit card and transferred (less the Administrative Fee) to such Driver’s account. All payments made are non-refundable. This no-refund policy shall apply at all times regardless of a Rider’s decision to terminate usage of MyCotra, our decision to terminate a Rider’s usage, disruption caused to our Services either planned, accidental or intentional, or any other reason whatsoever. Promotional Offers. MyCotra, at its sole discretion, may make available promotional offers with different features to any of our customers. These promotional offers, unless made to You, shall have no bearing whatsoever on Your offer or contract. MyCotra may change its Administrative Fee as we deem necessary for our business. We encourage you to check this Agreement periodically if you are interested in keeping abreast of the rate of our Administrative Fee. Refund can be full or partial amount

  • Cancellation Fee

    In the event that a Rider cancels a ride request on the MyCotra Platform within a short notice (less than an hour) before the scheduled ride, Rider agrees to pay a "Cancellation Fee" Applicable according of the ride fare. MyCotra , at its sole discretion may charge its own cancellation fee and can deduct from users account wallet.

  • Note

    • 1. All Refund and cancellation fee are subjected to change at any time without prior notice.
    • 2. Exercise overall MyCotra terms and conditions and Privacy Policy for more details.